EMS technology transitions,
done right.

ePCR transitions are among the most consequential technology projects an EMS agency undertakes. I bring product ownership experience from both sides of the table — as the field clinician who lived through a bad implementation and as the informatics manager who led a successful one.

I can lead or support the entire lifecycle: pre-contract advisory, requirements gathering, user story development, vendor coordination, data migration planning, training, UAT, go-live, and post-launch optimization.

CAD system implementations are uniquely dangerous because the system being replaced is mission-critical 24/7. I've been through a full CAD implementation as the informatics lead: test environment setup, failover testing, CAD-to-ePCR integration validation, crew training, and final cutover coordination.

I understand both the technical integration points and the operational dependencies that most project managers miss.

I design and build reporting infrastructure that survives vendor transitions without a submission gap — NEMSIS 3.x pipelines, state compliance reporting, clinical dashboards, and operational metrics. I've built these systems in ImageTrend Report Writer, ESO Insights, SQL, Python, Tableau, and Power BI, and I've integrated FirstWatch and FirstPass into live QA workflows.

Your ePCR, CAD, and quality data contain answers your agency hasn't asked for yet. I build the infrastructure to surface them — and keep them current as regulations evolve.

A real quality program is a cycle, not a binder. I build data-driven QA/QI systems that move past random chart audits to structured, measure-based clinical review — aligned with NEMSQA national measures and the metrics your Medical Director and state regulators actually expect.

Every initiative I run follows the Plan–Do–Study–Act cycle: define what good care looks like, build the measurement into your existing platforms, study what the data shows, then act on it.

Then the cycle repeats — each pass tightening clinical performance against the measures that matter, and producing the compliance documentation regulators expect as a byproduct, not a fire drill.

Staff adoption determines whether your technology investment pays off. The most sophisticated ePCR on the market becomes a liability if crews document around it — and that pattern, once established, is very hard to break.

I develop role-appropriate training built around how paramedics actually work a call. Field crew documentation guides, supervisor QA workflows, leadership dashboards — delivered on-site, remotely, or hybrid, with structured follow-up to catch adoption issues early.

Not every EMS initiative is a technology transition. POCUS rollouts, Mobile Integrated Healthcare and community paramedicine launches, accreditation efforts, and grant-funded programs all need the same thing: someone accountable for scope, schedule, budget, risk, and stakeholders from kickoff to close.

I'm PMP-trained and I've run EMS projects on both the clinical and operational sides, including standing up a Mobile Integrated Healthcare program. I bring formal project management discipline without the corporate-consultant disconnect — charters, work breakdown, risk registers, and steering-committee reporting, applied by someone who knows what a 2 a.m. transfer actually involves.